We accept T/T bank transfer, and for small amounts we also support Western Union and PayPal. For new customers, we generally require 30% deposit and 70% balance before shipment; payment terms can be discussed for long-term partners.
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FAQ
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Of course. Customers are welcome to visit our Zhongshan factory to see the workshop, inspect machines under test and meet our engineers. For customers who cannot visit, we provide video factory tours and live testing demonstrations.
Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.
Yes. Besides international standards, we often build machines for enterprise internal standards and acceptance criteria. Share your standard documents with our engineers and we will implement the exact test methods and pass/fail thresholds.
Customized equipment generally takes 30-45 working days from design confirmation. Standard models ship within 15-25 working days. Complex turnkey projects (multiple stations or complete laboratories) take 45-60 working days. We always confirm the delivery date in the order contract and share progress updates.
Yes. We can apply your brand name, logo, color scheme and controller interface language on the machines (OEM), or develop an exclusive design for your market (ODM). Tell us your branding requirements before production.
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