Shipping cost depends on the trade term: under FOB we arrange delivery to the designated port; under CIF we cover freight and insurance to the destination port; under EXW you arrange pickup from our factory. We will confirm all logistics costs clearly in the quotation.
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FAQ
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Yes. We can manufacture strictly according to your drawings, technical documents or samples. Our engineers will verify key parameters and tolerances with you before production to make sure the result matches your design intent.
Yes. We provide the complete export documentation package — commercial invoice, packing list, bill of lading, certificate of origin, CE certificates and calibration reports — and our freight partners handle customs clearance smoothly.
For any issue, contact our after-sales team via email or WhatsApp with photos or a short video. We provide 24-hour online remote support to diagnose and guide repairs. Spare parts are shipped express if replacement is needed.
We support EXW, FOB, CIF and other common Incoterms. For most overseas orders we recommend FOB Shenzhen or Guangzhou; for turnkey projects we can also provide DDP service including customs clearance and inland delivery.
Our equipment is developed in line with IEC, EN and GB standards for gas appliances, electric appliances and environmental testing — including EN 30, EN 26, EN 15502, GB 16410, GB 6932, IEC 60335 and IEC 60068 series. Tell us the standards your product must meet, and we will configure the machine accordingly.
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