Yes. We provide an English operation manual, video guidance and remote commissioning support. For turnkey projects we can send engineers for on-site installation and operator training. Travel and accommodation costs are quoted separately.
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Shipping cost depends on the trade term: under FOB we arrange delivery to the designated port; under CIF we cover freight and insurance to the destination port; under EXW you arrange pickup from our factory. We will confirm all logistics costs clearly in the quotation.
For turnkey projects we can agree on a milestone payment schedule — for example 30% deposit, 40% before shipment, 20% after installation acceptance and 10% after the warranty period. Specific terms are negotiated per project.
Customized equipment generally takes 30-45 working days from design confirmation. Standard models ship within 15-25 working days. Complex turnkey projects (multiple stations or complete laboratories) take 45-60 working days. We always confirm the delivery date in the order contract and share progress updates.
Yes. We can manufacture strictly according to your drawings, technical documents or samples. Our engineers will verify key parameters and tolerances with you before production to make sure the result matches your design intent.
Yes. We can apply your brand name, logo, color scheme and controller interface language on the machines (OEM), or develop an exclusive design for your market (ODM). Tell us your branding requirements before production.
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