Everything overseas buyers ask us about customization, standards, trade terms, warranty, shipping and payment. Can't find your answer? Just ask us.
28 questions organized by topic. Click any question to expand the answer.
How we tailor each test bench to your product, and how fast we can deliver.
For a standard custom bench, delivery is typically 25–40 days from order confirmation, covering design, manufacturing, factory pre-commissioning and testing. Complex multi-station or highly customized systems may take 4–8 weeks. We confirm the exact schedule after reviewing your requirements.
Yes — non-standard customization is our core strength. We design the test bench around your specific product model, test items, gas type, production line layout and target standards, so the machine fits your line, not the other way around.
Please share your product type and model, the test items you need, relevant standards, gas source, expected test volume or line speed, and target market. The more detail you provide, the more accurate the quotation and design will be.
For high-accuracy projects, we can arrange trial testing using your sample products to verify measurement performance before you commit. Please contact us with your sample details to discuss feasibility.
Yes. We offer a range of proven standard test benches as well as fully custom solutions. Many customers start with a standard base and add custom stations, fixtures, gas sources or software features.
Which IEC / EN / GB test methods and certification support our machines cover.
Our equipment is designed to comply with IEC, EN and GB test methods. For specific products we align the test items and measurement ranges to the standard you target, and can provide a standards mapping table for your documentation.
Yes — LPG, natural gas and town gas are supported, and custom gas sources can be configured. The bench is built with the appropriate safety and measurement features for your gas type and test requirements.
We support your certification process by providing compliant test data, measurement traceability and supporting documentation. We do not issue certification ourselves, but our equipment is built to help you pass it.
Our machines are designed and manufactured to meet CE-related safety and EMC requirements for the European market, using compliant components. We can provide supporting documentation upon request.
Yes. Each machine is calibrated before delivery, and we can provide test data reports. For high-accuracy projects we also give calibration advice and periodic reminder schedules to keep your equipment accurate.
MOQ, incoterms, OEM & private-label options, and factory inspection.
MOQ is 1 set. We also offer OEM and private-label options, so you can order a single unit for evaluation or scale up as production grows.
We commonly work on FOB Zhongshan or EXW terms, and can arrange CIF for certain destinations. We will confirm the incoterm with you based on your location and shipping preference.
Yes. We can customize the branding, color scheme, software interface and documentation to your brand, supporting OEM and private-label projects with flexible order quantities.
Yes. We welcome factory audits and can cooperate with third-party inspection agencies to verify equipment quality and performance before shipment.
Warranty, operator training, remote support and long-term spare parts.
We provide a 1-year warranty covering parts and workmanship, plus lifetime technical support. Within the warranty period we repair or replace faulty parts at no cost.
Yes. We offer layered training for operators, technicians and engineers, and provide video libraries and illustrated manuals so your team can use the equipment effectively from day one.
Yes. Most commissioning and troubleshooting can be done remotely via video call, with our engineers guiding your team step by step. On-site support is available when needed.
We keep a stock of common spare parts and support long-term supply. We also provide periodic calibration reminders and maintenance advice to keep your equipment accurate and reliable.
Export packaging, shipping timeframes and customs documentation.
Equipment is packed in reinforced export wooden crates with moisture protection for sea or air freight. We ensure the packaging meets international shipping standards to protect your machine in transit.
Shipping time depends on the destination and mode. Sea freight typically takes 15–45 days, air freight 3–7 days. We will provide a precise estimate once you confirm your destination.
Yes. We provide commercial invoices, packing lists and other export documentation needed for customs clearance, and can advise on HS code classification for your equipment.
Accepted payment methods, schedule and currency for international orders.
We accept T/T (bank transfer) and L/C (letter of credit) for international orders. For first orders, we usually require a deposit with the balance before shipment.
A typical schedule is 30% deposit with order confirmation and 70% balance before shipment, or as agreed for L/C transactions. We can discuss terms based on order value and cooperation.
We invoice in USD or RMB as agreed with your team. Please confirm your currency preference when you place the order so we can provide the correct quotation.
About Wanhe Testing, the industries we serve, and why buyers choose us.
Zhongshan Wanhe Testing Equipment Development Co., Ltd. is a professional non-standard testing equipment manufacturer located in the home appliance industrial cluster of Zhongshan, Guangdong, China, with nearly 30 years of experience in gas appliance and home appliance testing.
We serve gas appliance, kitchen appliance, water heater, boiler, valve and component industries, plus environmental reliability testing and third-party certification laboratories worldwide.
Yes. We can share catalogs, technical specifications and case studies. Contact us with your requirements and we will send the relevant documentation to help you evaluate our equipment.
We combine nearly three decades of testing know-how, non-standard customization capability, factory-direct pricing, and strong after-sales support — all backed by a complete solution from design to commissioning.
Tell us about your product, test requirements and target market. Our engineers will answer within 24 hours with a tailored recommendation.
