We keep spare parts for all delivered models for at least 10 years after purchase, and guarantee lifetime technical support. Common wear parts (sensors, valves, relays) are kept in stock for express shipment.
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FAQ
Frequently Asked Questions
Quick answers to common questions about our test equipment, customization, delivery and after-sales support.
Our team has more than 20 years of combined experience in the testing equipment industry. We have served 100+ factories and laboratories across 30+ countries, from Southeast Asia to Europe.
Yes. Besides international standards, we often build machines for enterprise internal standards and acceptance criteria. Share your standard documents with our engineers and we will implement the exact test methods and pass/fail thresholds.
Yes. We provide the complete export documentation package — commercial invoice, packing list, bill of lading, certificate of origin, CE certificates and calibration reports — and our freight partners handle customs clearance smoothly.
We respect customer confidentiality, but we are happy to arrange video calls with existing customers in similar industries or share published case studies (see the Project Cases section) as references.
We support EXW, FOB, CIF and other common Incoterms. For most overseas orders we recommend FOB Shenzhen or Guangzhou; for turnkey projects we can also provide DDP service including customs clearance and inland delivery.
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