What information do you need to provide a quotation?

All measurement instruments used on our machines are calibrated by accredited laboratories, with calibration certificates included in the delivery package. We also recommend annual recalibration and can guide you through the procedure remotely.

For any issue, contact our after-sales team via email or WhatsApp with photos or a short video. We provide 24-hour online remote support to diagnose and guide repairs. Spare parts are shipped express if replacement is needed.

We support EXW, FOB, CIF and other common Incoterms. For most overseas orders we recommend FOB Shenzhen or Guangzhou; for turnkey projects we can also provide DDP service including customs clearance and inland delivery.

Customized equipment generally takes 30-45 working days from design confirmation. Standard models ship within 15-25 working days. Complex turnkey projects (multiple stations or complete laboratories) take 45-60 working days. We always confirm the delivery date in the order contract and share progress updates.

Of course. Customers are welcome to visit our Zhongshan factory to see the workshop, inspect machines under test and meet our engineers. For customers who cannot visit, we provide video factory tours and live testing demonstrations.